Henkel Adhesives - Data Protection Statement

1. General

This Data Protection Statement is designed to inform you of the type of data collected and how it is used. You will also learn how you can exercise your data subjects’ rights.

Any changes to this Data Protection Statement will be published on this page. This enables you to inform yourself at any time about which data we are collecting and how we use such data.

This Data Protection Statement does not apply to websites accessible via hyperlinks on this website.

 

2. Collection, use and processing of personal data

2.1 Responsible for data processing / Contact Details

Henkel Adhesives Technologies India Private Limited

L & T Seawoods, Grand Central, 401, B-Wing, 4th Floor, Tower 1, Seawoods, Navi Mumbai – 400706  

together with

Henkel AG & Co. KGaA, Henkelstrasse 67, 40589 Duesseldorf, Germany

as joint controllers as per Art. 26 GDPR, hereinafter together referred to as “Henkel” or “we”

You may exercise your data subject rights against us as well as against all other joint controllers. We and the controllers jointly responsible with us will immediately inform each other about any rights exercised by data subjects. We will provide each other with all the information necessary to respond to requests for information.

Henkel AG & Co. KGaA will provide data subjects with the necessary information as required under the GDPR and applicable laws under Indian jurisdiction as updated from time to time. In this process, the other joint controllers provide us with all the necessary information from their scope of operations.

To assert any data subjects’ rights, consent withdrawals or general data protection queries, you can contact us at Henkel Adhesives Technologies India Private Limited, Data Protection officer, L & T Seawoods, Grand Central, 401, B-Wing, 4th Floor, Tower 1, Seawoods, Navi Mumbai – 400706 (E-Mail: ritesh.chaudhari@henkel.com).

 

2.2 General Usage of Website

Henkel uses personal data to provide this website to the users. Any further processing of the data only occurs on the basis of other statutory duties or permissions or if the respective user has consented towards Henkel.

When users visit the website, Henkel automatically collects and stores certain data.  This includes: the IP address or device ID allocated to the respective end-device which we need for transmitting requested content (e.g. especially texts, images, and product information as well as electronic files provided for downloading, etc.), the activity of users in the context of the website, the type of the respective end-device, the browser in use as well as the date and time of use.

Henkel stores this information for a maximum of 7 days for the purpose of recognizing and pursuing misuse.

Henkel uses this information also for improvements to the service’s presentation, features and functionalities as well as general administration tasks.

Aside from this, Henkel deletes or anonymizes the data on use, including the IP addresses, without undue delay as soon as they are no longer needed for the above mentioned purposes.

Such processing and use of your data is lawful because (1) the processing is necessary for the provision of the website; or (2) Henkel has an overriding legitimate interest in ensuring and enhancing the functionality and error-free operation of the website and that it is tailored to the users’ needs.

 

3. Further Personal Data Processing

3.1 Account

You may have provided your e-mail address and selected a password in order to create an account for our website, e.g., in the course of using the contact form (as an optional feature) or via an account creation page.

Creating a user account and the associated processing of personal data is required in order to use several functionalities offered on our website. Mere visiting or browsing the website does, however, not require an account.

In case you provide us with further information during the use of our website and the functionalities contained therein (while logged in), such information is attributed to and stored in your account following an interaction (e.g. a purchase). Alternatively, you may enter such additional information to your account by yourself. Such information may include your name, job title and mobile number, information about your company (sector/industry, size, your role in the company etc.), payment information as well as billing and shipping addresses. We will also store information about your purchases and provide you with an overview of current orders and order history in your account (hereinafter jointly referred to as “Account Data”).

We process your Account Data to simplify and secure your use of our website and to provide you with a consolidated overview relating to your Account Data. After the initial registration of your account, we will further use your provided e-mail address to send you a respective confirmation e-mail. You may reset and/or change your password at any time.

We process and use your Account Data for the purpose / legitimate interest of providing this functionality at your request.

Across all user accounts, we further process the information contained therein for market research and other statistical analysis, e.g. in order to gain more insight about our client demographic, however, without analysing user accounts on an individual level or attributing any gained insights to individual users if they have not individually consented to any such processing of their Account Data (see below). 

Such processing and use of your Account Data is lawful because we have an overriding legitimate interest in optimizing our marketing and sales efforts based on such analyses and insights.

We store your Account Data until you delete the account via the respective functionality in your account profile page or as long as required in case any statutory retention obligation applies. Most of Account Data may further be removed from your account and/or modified by yourself individually at any time.

Your account will also allow you to set your preferences regarding if and which marketing communication you want to receive from us and by doing so provide your consent to any such marketing communication and associated processing of your personal data. Purpose and scope of any such data processing are identified in the respective consent forms as well as the applicable sections in this data protection statement.

In case you provide us with any such consent, we will process your Account Data for the purpose(s) and to the extent identified in the consent forms as well as the applicable sections in this data protection statement. Such processing of your Account Data is based on your consent to the processing.

You may withdraw your consent at any time by unticking the relevant checkboxes in your account’s communication preferences. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

 

3.2 Customer enquiry

You may have provided your contact data via our contact form, email, telephone call or otherwise. We will use your data for the purpose of replying to your enquiry.

Your personal data is processed for the purpose / legitimate interest of processing your request.

If you have not given consent to a longer storage duration e.g. in the course of our customer relationship management we will store the data no longer than needed in order to fulfil the aforementioned purpose or as long as required in case any statutory retention obligation applies.

 

3.3 Raffles

You may have provided your contact data and your address while participating in a raffle which we offer from time to time on our website. We will use your data for the purpose of conducting the raffle.

We will not forward your data to any third party unless for the distribution of prizes or for conducting the raffle.

Your personal data is processed for the purpose / legitimate interest of conducting the raffle.

If you have not given consent to a longer storage duration e.g. in the course of our customer relationship management we will store the data no longer than needed in order to fulfil the aforementioned purpose or as long as required in case any statutory retention obligation applies.

 

3.4 Product test

You may have provided your contact data and your address while participating in product tests. We will use your data for the purpose of conducting the product test.

We will not forward your data to any third party unless for the purpose of conducting the product test.

Your personal data is processed for the purpose / legitimate interest of conducting the product test.

If you have not given consent to a longer storage duration e.g. in the course of our customer relationship management we will store the data no longer than needed in order to fulfil the aforementioned purpose or as long as required in case any statutory retention obligation applies.

 

3.5 3Counterfeit Check

You may have provided your name, your address and your contact data, e.g. your email address, as well as product information, e.g. product name, batch number and the photo of the product, for a counterfeit product check. We will use your data for the purpose of performing the counterfeit product check and informing you about its outcome. Furthermore, we may contact you again in case the check showed that the product you submitted is indeed a counterfeit product to further investigate the incident.

We will not forward your data to any third party other than for the purpose of performing the counterfeit check or further investigating the incident.

The processing and use of your data is lawful because we have an overriding legitimate interest in conducting the counterfeit check including further investigation.

If you have not given consent to a longer storage duration e.g. in the course of our customer relationship management we will store the data no longer than needed in order to fulfil the aforementioned purpose or as long as required in case any statutory retention obligation applies.

 

3.6 Webinar

You may have provided your contact data, e.g. your email address prior to or during webinars. We will use your data for the purpose of providing the webinar. Webinars will be conducted via MS Teams or similar service and require further processing of your personal data.

Your data may be passed on to affiliated companies of Henkel or to distributors responsible for the region and product category in question, either because these affiliated companies or distributors carry out the webinar or in order to facilitate a sales contact stemming from a webinar.

Your personal data is processed for the purpose / legitimate interest of providing the webinar to you.

If you have not given consent to a longer storage duration e.g. in the course of our customer relationship management we will store the data no longer than needed in order to fulfil the aforementioned purpose or as long as required in case any statutory retention obligation applies.

 

3.7 Surveys

In case you participate in a survey on our website or on our service hotline or elsewhere, we will process your contact data, e.g your email address as well as your answers and any other information you decide to share with us in response to the survey. We will use the results of the survey for market and opinion research, quality assurance and training purposes as well as to generate further business insights.

We will not forward your data to any third party unless for the purpose of conducting the survey.

The processing and use of your data is lawful because (i) the processing is necessary for conducting the survey, and (ii) we have an overriding legitimate interest in optimizing our marketing, services and sales efforts based on such analyses and insights. Alternatively, you may have provided consent to partake in the survey. In such case, we will process your provided information on basis of your consent and for the purposes and to the extent described therein.

If you have not given (additional) consent to a longer storage duration e.g. in the course of our customer relationship management we will store the data no longer than needed in order to fulfil the aforementioned purpose or as long as required in case any statutory retention obligation applies.

 

4. Consent / Withdrawal of Consent

Customer Relationship & Online Communities Management

You may have given consent that Henkel processes your contact data which you may have provided to Henkel, the content and circumstances  of your electronic communication with Henkel such as contact forms or e-mail, your usage of Henkel websites, data on your participation in Henkel’s online trainings, activities on Henkel’s Social Media sites (in Blogs, Facebook Fanpages etc.) for the purposes of advertising (by post, phone, email, SMS, instant messaging, in browser, in app), rendering technical advice such as usage of products or technologies, market research, and providing online services such as eLearning, webinars communication in relation to events, conducting surveys.  To achieve the selected purposes Henkel may combine the above listed data with other data Henkel may have legally collected about you for instance from raffles or other website activities and analyze the data in order to determine relevant advertising measures.

We will store the data only as long as the consent is valid or as long as required in case of any statutory retention obligations.

You may withdraw your consent with effect for the future at any time by clicking the respective consent withdrawal hyperlink or by sending a letter or an e-mail to our data protection officer. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

 

Electronic Mail Advertising

You may further have declared your consent that Henkel may contact you regarding offers, products and services regarding products via electronic mail (e-mail, sms, mms, instant message) and/or telephone.

We will use your data as set forth above under section Further Personal Data Processing of this Data Protection Statement to provide you with respective advertising measures.

You may withdraw your consent with effect for the future at any time by clicking the respective consent withdrawal hyperlink or by sending a letter or an e-mail to our data protection officer. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

 

5. Cookies, Pixel, Fingerprints and similar technologies

5.1 General information and information about your right to withdraw your consent

This website uses cookies and similar technologies (altogether “cookies”) that are stored on your device for the following purposes: Strictly necessary, Functional, Performance and Personalized marketing

You can also find more information on the cookies used by our website, especially on their storage period, or exercise your right to withdraw your consent at any time with effect for the future under “Cookie Settings”. There, please move the respective slider to the left and click on “Accept selected purposes” if you want to withdraw your consent for single purposes or click on “Reject” if you want to withdraw your consent for all those purposes. In this case, only cookies that are technically necessary to provide you with this website will be used.

Your consent is set per browser and computer. Therefore, if you visit our website at home and work or with different browsers, you need to withdraw consent with every device or browser.

 

6. Use of Social Media Plug-ins

Social Media content management services such as cookies and plug-ins of different social media networks are embedded in our web pages. The associated services are provided by the respective companies (“providers”). Purpose of these services are to enable you to view and share our content with your friends and professional networks. These providers are:

Facebook is within the EU operated by Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook"). For an overview of the Facebook plug-ins and their appearance, go to: https://developers.facebook.com/docs/plugins

X is operated by X Corp., 1355 Market St, Suite 900, San Francisco, CA 94103, USA (“X”). For an overview of the X-buttons and their appearance, go to: https://developer.twitter.com/en/docs/twitter-for-websites

YouTube is within the EU provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). For an overview of the YouTube plugins, go to: https://developers.google.com/youtube/documentation

Instagram is within the EU provided by Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland („Instagram“). For an overview of the Instagram plug-ins and their appearance, go to: https://developers.facebook.com/docs/instagram

LinkedIn is provided by LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland (“LinkedIn”). For an overview of the LinkedIn plug-ins and their appearance, go to: https://developer.linkedin.com/plugins#

To increase the protection afforded to your data when you visit our web pages, these plug-ins are implemented as “2-click buttons.” This form of integration ensures that, when accessing a page from within our website containing such plug-ins, you are not automatically connected to the providers’ servers. Only if you activate the plug-ins the browser will initiate a data transmission to the providers’ servers. The content of the various plug-ins is then transmitted by the provider concerned directly to your browser and then displayed on your screen.

The social media tool tells the provider your previously visited websites, your IP address, browser information, and the date and time of the server request. On making use of any of the social media functions (e.g. clicking the “Share” button, leaving a comment), also this information will be transmitted by the browser directly to the provider for retention. Those providers may use your data for any own purposes as for analytics, marketing, profiling and linking your data to other data collected about you (such as through your user account with the respective provider) even if you are not logged in to your social media account.

Further information on the collection and use of data by the providers can be found in the providers’ data protection/privacy policies:

 

7. Your Data Subject Rights / Data Protection Officer

At any time, you may assert the right to access your data. Additionally, provided that the respective requirements are met, you may assert the following rights:

  • Right to rectification: You have the right to have false personal data concerning you corrected.
  • Right to erasure: You may also request the deletion of your personal data, for example if your data are no longer required for the purposes for which they were collected or otherwise processed.
  • Right to restriction of processing: You also have the right to request that the processing of your personal data be restricted; in such a case, the data will be blocked for any processing. This right exists in particular if the accuracy of the personal data between you and us is debated.
  • Right to lodge a complaint with the respectively competent data protection supervisory authority: You also have the right to file a complaint at any time with a supervisory authority, in particular a supervisory authority in the Member State where you are staying, working or the place of alleged infringement, if you believe that the processing of personal data concerning you is in violation of applicable data protection laws.
  • Right to withdraw consent: if you have provided consent to us to process your personal data, you have the right to withdraw any such consent with effect for the future at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

 

Right to object

In case of processing activities involving your personal data that are carried out on basis of a legitimate interest of Henkel or a third party, you have the right to object against such processing of your personal data at any time for reasons resulting from your specific situation. Henkel will stop that processing unless Henkel can prove important reasons for the processing which deserve protection which outweigh your interests, rights and freedoms or if the processing serves to assert, exercise or defend against legal claims.

In these cases, or if you have any other questions or wishes in connection with regard to your personal data, please send an e-mail or a letter using the contact details provided above.

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